Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Marketplace Retention Specialist - Field/On-site
Summary
Description of Duties:
- Assist individuals by completing the appropriate forms and meeting necessary recertification/re-enrollment targets, or by the facilitation of the process
- Communicate benefits of EH’s products/services to maximize potential for continued membership and/or enrollments or purchases/subscriptions
- Function as a liaison between all EmblemHealth departments to help identify and resolve member’s recertification problems or concerns
- Provide telephonic communication to Marketplace members in accordance with the Retention Plan developed by the Marketplace leadership team
- Provide proactive phone contact at least twice in the first three months of membership to welcome, explain benefits and provide health improvement opportunities
- Track call volume, member disenrollment date and member renewals in order to measure/evaluate effectiveness.
- Utilize automated tools such as EPACES, Market Prominence, ESAWS and QCARE to perform duties and conduct telephonic outreach and set field appointments when necessary
- Develop and maintain appropriate understanding of the health care products related to sales responsibility.
- Successfully complete periodic certification and testing to maintain knowledge level established by regulations
- Regular attendance is an essential function of the job
- Perform other duties as assigned or required
Qualifications:
- Associate’s degree in business, healthcare, marketing, communications field or related; B.A. preferred
- Must have and maintain up-to-date regulatory certification for all products sold as a condition of continued employment
- 1 – 2+ years of business experience with client/member/community interface and/or customer service required
- 3 – 5+ years of experience in sales or sales related community activities preferred
- Proven track record of successfully completing tasks / assignments within specified parameters required
- Ability to organize, prioritize, and to effectively manage multiple tasks simultaneously; ability to work as part of a team or independently required
- Excellent communication skills (verbal, written, presentation, interpersonal) with all types and levels of audiences required
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Ability to accurately enter and update information into a database system required
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.