Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Dir., Marketplace Sales Operation
Summary of Position
Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace.
• Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments.
• Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings.
• Participate in Salesforces and IT development processes.
• Monitor daily weekly and monthly reports.
• Review and manage write ups such as DL, PIPS and finals.
Principal Accountabilities
• Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including: developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners.
• Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections.
• Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success.
• Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff.
• Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization.
• Create and maintain close relationships working with outside vendors to support the needs of the department.
• Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team.
• Work with the Compliance Director to Implement training programs to ensure compliance with CMS requirements as well as creation/revision of all policies and procedures and annual internal audit processes.
• Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period.
• Regular attendance is an essential function of the job; perform other duties as directed, assigned or required.
Education, Training, Licenses, Certifications
• Bachelor’s degree required; master’s degree preferred.
Relevant Work Experience, Knowledge, Skills, and Abilities
• 10 – 12+ years of relevant, professional work experience. (R)
• Staff/process management experience. (R)
• Strategic and tactical perspective on how to significantly improve operational performance. (R)
• Additional experience/specialized training may be considered in lieu of educational requirements. (R)
• Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines. (R)
• Knowledge of the health care industry and health care products, services, and processes. (R)
• Ability to quickly analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts. (R)
• Ability to deal with ambiguity and to interact with all levels of management up to and including executives. (R)
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.). (R)
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences. (R)
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.