Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Call Center Professionals - Farmington, Connecticut
🔍 Connecticut
In-Person Hiring Event
Thursday, February 20, 2025 (8am to 6pm)
The Goodwin, 1 Haynes Street, Hartford, CT 06103
*** Must be able to commute to work location at 195 Scott Swamp Road, Farmington, CT 06302***
We are seeking dynamic Call Center Professionals to join our Call Center in Farmington, CT starting March 17, 2025!
Our Call Center professionals provide telephonic customer service support to members, providers and facilities. Handle incoming inquiries through multiple contact channels and effectively and efficiently communicate resolutions to members' requests ensuring high First Contact Resolution. The Call Center team advocates for our members in the event there are issues and follows up with the members once the issues are resolved.
If you believe in extraordinary commitment to customer service, come join us!
***All positions are on-site at 195 Scott Swamp Road, Farmington, CT 06302***
Essential Job Information:
- 6 weeks of in-classroom training onsite
- Primarily sedentary
Compensation and Benefits:
- Hourly Pay Rate is $19.23
- We offer competitive health and wellness benefits
Responsibilities:
- Create a connection and develop rapport with members to provide outstanding personalized service.
- Identify customer needs and assist in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation and collaboration with other internal groups.
- Serve as an expert in EmblemHealth products, services and technology platforms.
- Champion efforts to solve the members request on the initial call; provide follow up if not solved on the initial call.
- Inform and educate members on how to utilize self service capabilities and functionality with the portals and mobile application.
- Act as a scheduling agent, working in collaboration with the member, to ensure appointments are scheduled, as necessary.
- Proactively provide information and recommendations to maximize the customer experience: gather and provide feedback to stakeholders based on member feedback to further improve customer experience.
Qualifications:
- Bachelors’ degree
- 1 – 2+ years of relevant, professional work experience required
- Healthcare experience including pharmacy background preferred
- Additional experience/specialized training may be considered in lieu of educational requirements required
- Proficient with MS Office (Word, Excel, Powerpoint, Teams, Outlook, etc.) required
- Strong customer service skills and the ability to empathize with the customer’s perspective required
- Knowledge of health insurance industry required
- Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience required
- Ability to clearly and effectively convey information and concepts to customers required
- Dependability and adaptability required
- Commitment to quality and continuous improvement required
- Strong problem-solving skills to be applied to a wide array of business challenges required
- High level of proficiency all applicable systems and processes required
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.